Refund Policy

Virtual Dermatologic/Virtual Acne Refund Policy

We can diagnose and treat your skin condition online. Sometimes our dermatologists will recommend you see a dermatologist in person in a dermatologist’s office. In such circumstances, you will still be responsible for the consultation fee. We will make every effort to obtain complete information in order to diagnose and treat your skin condition. If we are unable to provide a consultation report to you because of insufficient information provided by you, you will still be responsible for the consultation fee. However, if we deem your information adequate and do not provide a consultation within 48 hours, upon your written request (which may be submitted via email) we will refund your payment.